Shipping & Refund Policy

Exile is a small, drop-based studio. We make garments in tightly limited runs and ship every order ourselves. This policy explains what to expect on timing, shipping, returns and refunds.

1. Processing time

Core Basics — packed and dispatched within 2–4 business days of order confirmation.
Distortion Graphics — printed and finished to order. Dispatched within 5–8 business days.
Vault drops — hand-finished. Each Vault piece carries its own dispatch window noted on the unlock page (typically 14–21 days).

2. Shipping

Shipping is free across India via Delhivery / Bluedart / India Post depending on serviceability.
You will receive a tracking number on WhatsApp / email at dispatch.
Typical transit time: 3–7 business days depending on city.
International shipping is not currently offered.

3. No Refunds & No Returns — All Sales Final

Every Exile piece is part of an exclusive, registered, numbered run bound to the EXILE drop ledger. Once an order is confirmed on Instagram DM and payment is received, the unit is permanently retired from the ledger against your name. For this reason:

All sales are final. We do not accept returns, exchanges or size swaps for change of mind, fit preference, color preference, late delivery, or any reason outside a manufacturing defect.
No refunds are issued on any confirmed order, regardless of payment method (UPI, bank transfer, or any other).
Please double-check size, color and shipping address before confirming. Our team will help you size correctly before payment — just ask on the DM or WhatsApp helpdesk.

4. Manufacturing defect — the only exception

The single exception to the no-refund / no-return policy is a verified manufacturing defect (stitching failure, fabric tear out of the box, wrong piece shipped, wrong size shipped vs what was confirmed). In that case:

WhatsApp +91 80884 56688 with photos within 48 hours of delivery.
Once verified by us, we arrange free pickup and ship a replacement of the same SKU at no cost. If the same SKU is sold out on the ledger, a refund is issued to the original payment method within 7 business days.
Claims raised after 48 hours, on washed/worn pieces, or for normal wash-down characteristics of acid-washed / pigment-dyed fabric are not eligible.

5. Lost / damaged in transit

If a shipment is lost or damaged in transit, contact us within 48 hours of the carrier's last update. We'll file the claim with the courier and ship a replacement at no cost once verified.

6. Support